Desk Side Support - Ormoc, Leyte(Open For Fresh Graduates)
Ormoc City - Visayas
Confidential
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full time
Published on www.monsterindia.com 19 Feb 2025
- Provide 2nd level technical support for incidents and service requests
- Responsible for the deployment, installation, replacement and configuration of desktop, laptops and printers
- Provide on-site technical assistance on the delivery, configuration, set up, maintenance, break/fix and troubleshooting of computer systems, hardware, and software on a timely manner
- Provides timely update on all ongoing support issues
- Assists in providing basic training to end-user in the proper operation of desktop, laptop, printers and LAN connection
- Evaluates and recommends product upgrade or replacement if necessary
- Work with IT service desk, application support teams, and other technical teams foron-time resolution of incidents and completion of service requests
- Investigate security incidents and assist with protecting hardware, software and information resources from unauthorized access, tampering and physical damage, including other security tools, anti-virus products and patch management
- Assist with the ongoing set up, operation, maintenance, backup and recovery of servers, storage systems, enterprise applications, databases, network and communication systems
- Upgrading the entire system to enable compatible software on all computers.
- Manage and coordinate escalated issues with technology vendors as necessary
- Will act as reliever/backup for locations nearby his cluster (see additional location
- Under RMU box
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