Non-Voice Customer Service Representative – Chat Support SpecialistDavao City | OnsiteCaldwell CommunicationAbout the RoleWe are actively hiring Chat Support Specialists in Davao City under Caldwell Communication. This role offers a great opportunity to grow your career in a non-voice BPO environment with paid training, performance incentives, and a supportive workplace focused on long-term success.Job DescriptionWe are looking for Chat Support Specialists to assist customers through chat platforms by handling billing and sales-related concerns while providing accurate and efficient support.Responsibilities:- Respond to customer inquiries via chat support channels- Assist with billing concerns, sales inquiries, and account updates- Provide accurate information and timely resolutions- Document all customer interactions properly- Escalate complex issues to supervisors when needed- Maintain quality, productivity, and customer satisfaction standardsSchedule & Training:- Shifting schedules, including nights and weekends- Paid training on chat support tools and processesRequirements:- At least 1 year BPO experience with billing and sales background- Must have experience in Chat and Voice support- Must have stable internet connection at home- Strong written English communication skills- Customer-focused and detail-oriented- Willing to work onsite in Davao CityWhy Join Us- Competitive pay and performance incentives- Non-voice chat-based work environment- Paid training from Day 1- HMO coverage and government benefits- Career growth opportunitiesApply NowStart your non-voice chat support career with Caldwell Communication and build a stable and rewarding future in the BPO industry.