Intogreat Solutions Philippines | Full time
Quality Assurance Specialist - OnsiteQuezon City, Philippines | Posted on 09/25/2025
- State/Province: National Capital Region (Manila)
- Country: Philippines
In Intogreat, we value not just your career opportunities with us but we also take pride in our work-life balance culture. We are dedicated to providing the needs of our staff to become productive at work.
Here are the reasons why you should join Intogreat:
- We provide competitive salary package
- HMO coverage for you and up to 2 free dependents
- Group life insurance for your security
- Paid sick and vacation leave credits
- Fun and exciting events for our employees
- Convenient work location that is accessible to the basic necessities and hangouts
- We value work-life balance
- Work with driven & talented professionals
- Fun and supportive work environment
- We provide security for your workplace
- A growing team – more opportunities for you!
We are a global company with a footprint in AU, NZ, USA, UK and the Philippines, providing offshore professional staffing solutions for small and medium-sized businesses across various industries, with a focus on Insurance, Home Loans, Financial Planning, Contact Centers, Banking, and Accounting. We seamlessly integrate offshore teams into businesses, helping them boost profitability, productivity, and customer focus. We specialize in delivering tailored solutions that meet the unique needs of our clients. Our approach is deeply rooted in fostering meaningful relationships and driving value for our partners.
Job Responsibilities
- Resolve cases around incident management & quality assurance.
- Follow our internal incident handling procedures and consequence matrices based on the incident types.
- Use the best of your judgment to identify lack of quality and rely on facts to deliver consistent feedback to our chauffeurs & LSPs.
- Be the master of our internal processes & procedures to provide the best coaching experience for our chauffeurs & LSPs.
- Support our Market Managers and provide regular feedback on the performance and quality standards of our partners.
- Support our onboarding team by performing activation calls and only allowing chauffeurs meeting quality standards on our platform.
- Process internal inquiries regarding incidents, quality related topics and quality assurance.
- Maintain stability and a high quality of service in our areas of operation.
- Provide regular feedback and conduct check-up calls with our partners.
- Provide statistics and insight into current trends within our operational teams.
- Ensure delivery of excellent service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
- Provide consistent feedback regarding quality as well as processes.
- Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment.
- Must have at least 3-4 years of BPO experience, as a Quality Specialist, Ride-hailing, Dispatch, Travel, and HotelReservations is an Advantage.
- Have basic computer skills, as well as a working knowledge of essential customer relationship management software.
Why IntoGREAT?
- Competitive Compensation Package: An attractive salary and comprehensive benefits aligned with market standards.
- Work-Life Balance Support: Paid time off, wellness programs, and initiatives designed to enhance employees' work-life balance and personal productivity.
- Career Growth and Development: Opportunities for training and development to help employees advance their skills and grow within the company.
- Supportive Leadership: A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles.
Ready to Shape the Future?
Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We’re eager to see how you can make a difference with us!
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