The Operations Coordinator plays an essential role in supporting the company's daily operational activities across Sales Admin Operations, Marketing Operations, IT Operations, HR & Payroll Operations, and Finance Operations. This role ensures that key processes are executed efficiently and consistently, contributing directly to the firm's operational excellence and growth initiatives. Reporting to the Operations Manager, the Operations Coordinator will work closely with various internal teams to maintainsmooth workflows and provide administrative and coordination support as needed. The ideal candidate will bring strong organizational skills, attention to detail, and a collaborative, proactive approach.
Responsibilities

• Assist in day-to-day operations across Sales Administration, Marketing, IT, HR & Payroll, and Finance Operations functions.
• Coordinate scheduling, meeting logistics, and communication with internal teams and external stakeholders as needed.
• Maintain and update operational documents, trackers, reports, and shared folders to ensure accuracy and easy accessibility.
• Manage and update internal databases, CRM systems, and document management platforms.
• Provide support for marketing operations tasks, including content tracking, social media scheduling assistance, and list management.
• Support employee and contractor onboarding and offboarding processes, ensuring smooth transitions and proper documentation.
• Monitor, organize, and track invoices, expenses, purchase orders, and financial documentation for management review.
• Assist in the development and implementation of new operational processes, systems, and workflows to improve efficiency.
• Provide administrative support for business development efforts, client deliverables, and internal strategic initiatives.
• Help ensure company policies, compliance standards, and operational procedures are consistently followed.
• Identify and flag operational issues, risks, or inefficiencies to the Operations Manager and propose potential solutions.
• Track key operational metrics and contribute to the preparation of regular reports for senior leadership review.
• Perform additional administrative and operational tasks as needed to support the broader team and company goals.
  

Job Expectations

• Maintain a hands-on, proactive approach to operational support across multiple business functions.
• Demonstrate strong organizational and time-management skills to handle multiple tasks and deadlines.
• Communicate effectively across teams, with clear, professional written and verbal communication.
• Be detail-oriented, ensuring accuracy and consistency in documentation and reporting.
• Show flexibility and adaptability in responding to changing business needs and priorities.
• Uphold a high level of professionalism, confidentiality, and integrity in all activities.
  

Qualifications
Education:

• Bachelor's degree preferred, ideally in Business Administration, Operations, or a related field.
• Equivalent work experience will be considered.
  

Experience

• 1–3 years of experience in an administrative, operations, or project coordination role.
• Experience in a professional services, finance, or consulting firm is a plus.
  

Skills

• Proficiency in Microsoft Office, Google Workspace, and project/task management tools.
• Strong organizational, communication, and problem-solving skills.
• Ability to prioritize work independently and manage competing deadlines.
• Familiarity with CRM or operational tracking systems is an advantage.
• A basic understanding of financial and HR processes is preferred.
  

Technical Skills: Familiarity with tech platforms, automation tools, and operational systems is a plus.
Other: Demonstrated ability to thrive in a fast-paced, dynamic environment. Strong attention to detail and ability to handle complex challenges effectively.