Customer Care Representative - Night Shift (m/f/d)
Manila - Luzon
Confidential
Other jobs like this
full time
Published on www.foundit.in 02 May 2025
Job profile to be updated
Responsibilities And Essential Functions
Dennemeyer is an Equal Opportunity Employer. Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Responsibilities And Essential Functions
- Directly interacting with customers through phone, email or chat systems to identify, assess and resolve common customer inquiries for multiple different services
- Work during US/North America business hours.
- Recognizing and escalating customer issues through established escalation paths for more technical topics
- Receiving escalations from internal operations or customer success teams and effectively working with customers to resolve any issues
- Monitor support inboxes and other systems for customer inquiries
- Supporting Business Development Manager inquiries regarding service-based questions
- Training customers on Dennemeyer Web Portals
- Contact customers in regarding overdue balances reported by the Accounts Receivable Department
- Minimum 2+ years of customer service experience
- Experience working with US customers or companies a plus
- Possess strong organization, time management, analytical and problem-solving skills
- Demonstrates composure, friendliness, and professionalism in handling challenging customer service interactions
- Ability to work independently and with multiple teams in a fast-paced environment with a frequently high volume of work
- Previous experience with accounts receivable or collections activities considered
- Proficiency in data entry and data management
- Proficiency in MS Excel, Access, Word, and Outlook
- High degree of accuracy, ownership, attention to detail, and confidentiality
- Fluency in English is mandatory (written and spoken)
- Develop your long-term career within a fast-growing multinational company
- Enjoy working in multicultural teams and contribute to a diverse and international working environment
- Organize your lifestyle with flexible working hours
- Take the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes
- Celebrate success together as one team
- Attend a tailor-made onboarding program as well as individual training & development opportunities
- Contribute through your personality and your daily work to make an impact on our business, corporate culture, society and environment
- Requires full-time, on-site presence to foster collaboration and team synergy in a dynamic office environment
Dennemeyer is an Equal Opportunity Employer. Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
View all