An Assistant Manager assists in overseeing daily operations in a department or store, helping to ensure customer satisfaction, smooth workflow, and efficient management of resources. They often step in to manage the team in the absence of the manager and are key to ensuring the company's standards and goals are met.
Key Responsibilities
Leadership and Supervision:
Support the Manager in overseeing day-to-day operations.
Supervise and guide a team of staff, providing training, feedback, and performance evaluations.
Step in for the Manager during their absence and ensure the team follows procedures.
Customer Service
Provide excellent customer service by handling customer inquiries, complaints, and concerns promptly.
Ensure all staff are trained on customer service protocols and deliver a high standard of service.
Inventory And Stock Management
Assist in inventory control, ordering, and stock organization.
Monitor product levels and ensure that shelves or service areas are stocked and well-presented.
Operational Support
Help implement operational procedures and policies.
Assist in organizing staff schedules to ensure adequate coverage.
Ensure adherence to health and safety regulations and company policies.
Sales And Marketing
Help implement sales strategies to achieve departmental or store targets.
Assist with promotional activities and customer engagement to boost sales.
Administrative Tasks
Maintain records such as attendance, payroll, sales reports, and employee performance.
Assist in budgeting and cost control.
Conflict Resolution
Address and resolve workplace issues, conflicts, or concerns quickly and professionally.
Mediate conflicts between staff or between staff and customers.
Required Skills And Qualifications
Proven experience in a supervisory or assistant manager role.
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Problem-solving and decision-making skills.
Ability to multitask and stay organized.
Experience in customer service or retail.
Work Experience Requirements
More than 2 years experience as Assistant Manager/Team Leader handling Healthcare campaign.