Published on www.foundit.in 17 May 2025
Location: Legazpi City, Albay
Salary: Php -20,000 to Php 35,000 - per month
Schedule: Monday to Friday | Day & Night-shift
Work Setup: Onsite
About us
We are professional, rewarding, and collaborative.
Our staff is the real star at Auctrix. Here, we empower and support our employees to reach their full potential. We are committed to creating an environment of fulfillment and work-life balance that helps us grow as individuals and as a team. This commitment enables us to deliver the best services to our clients and pay forward to communities. We offer job opportunities in customer service, account management, sales, marketing research, finance, and other specialized fields. Our employees enjoy excellent benefits that include quarterly company-wide events; training programs for new hires; travel bonuses for performers, mentoring with expert consultants from across the company; and many other perks designed to make your career with us a rewarding experience.
Join us at Auctrix - a leading BPO in the Philippines, and experience the power of teamwork!
Responsibilities
Deliver remote and onsite technical support to a range of clients
Troubleshoot Windows OS, macOS, Microsoft 365, and various business applications
Administer Microsoft 365 services (Exchange, SharePoint, OneDrive, Device Management)
Manage Active Directory (On-Prem, Azure AD, Hybrid)
Perform onsite visits to install/configure computer and networking equipment
Liaise with third-party vendors for escalation and resolution
Maintain accurate documentation in IT Glue
Log and track all support issues using ConnectWise Manage
Participate in ongoing training and certification programs (Microsoft, Sophos, Datto, Fortinet, etc.)
Excellent time management and attention to detail
Proactive, dependable, and self-motivated
Always presentable, punctual, and professional
Strong desire to grow technically and be part of a high-performing team
Able to work independently and collaboratively
Minimum 4-5 years' experience in an MSP support role
Excellent troubleshooting skills on Windows 10/11 (Desktop) and Microsoft 365 admin portals
Comfortable supporting a variety of business apps (MS Office, MYOB, Dropbox, Adobe CC, etc.)
Strong grasp of networking concepts (DHCP, DNS, LAN/WAN/WLAN)
Experience with ConnectWise Manage PSA and RMM tools (preferred)
Familiarity with backup technologies (Datto/StorageCraft) and antivirus solutions (Sophos, Defender)
Linux/Unix knowledge is a plus but not required
Confident communicator with excellent end-user support and phone etiquette
Ability to handle peripheral troubleshooting (printers, scanners, webcams, etc.)
Job Highlights
- Very competitive salary
- Meal, rice and transportation allowances
- Annual appraisal and bonuses
- Vacation and sick leaves
- Strictly 8-hour workday
- Comprehensive health plan for you and your loved ones
- Incentive-driven working atmosphere
- Healthy and conducive work environment with progressive and innovative management culture
- Limitless opportunities to enrich your skills, acquire new experiences, work with the best, and advance your career
- Direct supervisor exposure to top industry experts in various disciplines at strategic companies
- Opportunity to travel both local and overseas for business trips