Back to search: Client Services / Philippines

Client Services Manager

Philippines
Confidential

Published on www.foundit.in 11 Feb 2025

Do you have a BPO/B2B client relationship management experience and looking for a healthy workplace OBP is looking for you too!

Job Summary

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning

Responsibilities

  • Enhancing the revenue from existing clients and their affiliates
  • Understanding the client's future direction and plans and championing this direction within the organization
  • Delivering a positive customer service experience by listening to each client&aposs needs, setting their expectations, and presenting solutions to address issues/challenges
  • Lead generation and prospecting (i.e., cold calling, social media, networking, events, etc.).
  • Existing sales pipeline management
  • A proven relationship builder with an inner drive to succeed
  • Preparing presentations, value propositions & developing analytical reports
  • Sales-focused, highly motivated by targets and outcomes
  • Submit daily, weekly, and monthly reports to the Operations Manager and Managing Director
  • Looking after the clients during their company visit in Manila (i.e., picking up clients from the airport even on weekends/holidays, taking clients to dinner, etc.)
  • The successful candidate will work closely with operations related to client satisfaction and identify additional requirements for existing clients
  • Highly motivated and able to work independently
  • Undertaking any other tasks or responsibilities assigned by the Director of Business Operations / Managing Director

Requirements

  • Between 2-5 years of sales experience in a BPO/B2B campaign
  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor&aposs/College Degree, any field
  • Excellent verbal and written communication skills
  • Experience with Salesforce an advantage
  • Ability to establish and nurture C-level relationships
  • Positive attitude, passionate and self-motivated
  • Outstanding communication, presentation, and interpersonal skills
  • Target-driven and must have excellent negotiating skill
  • Willing and able to work on extended hours and holidays
  • Proficient in a Microsoft Office Environment, specifically Word, PowerPoint, and Excel
  • Applicants must be willing to work in Ortigas

Show more Show less
View all