About the role Join our dedicated team at GDV BUSINESS SERVICES CO. as a Non-Voice Customer Support Representative. In this full-time role, you'll be part of our virtual process team, providing exceptional customer service to our clients. With a competitive salary of up to 30K, this is an excellent opportunity to grow your career in a dynamic, supportive environment. What you'll be doing Respond to customer inquiries and concerns through email, chat, and other non-voice channels Troubleshoot and resolve customer issues in a timely and professional manner Ensure customer satisfaction by providing accurate and helpful information Maintain detailed records of customer interactions and follow up as needed Collaborate with cross-functional teams to enhance the customer experience Continuously improve processes and identify opportunities for streamlining operations What we're looking for Previous experience in a customer service or call centre role, preferably in a non-voice capacity Excellent communication and interpersonal skills, with the ability to effectively interact with customers Strong problem-solving and critical thinking skills to address customer inquiries and concerns Proficiency in using various customer service tools and software applications Ability to work in a fast-paced environment and adapt to changing priorities Commitment to delivering exceptional customer service and a positive attitude What we offer At GDV BUSINESS SERVICES CO., we value our employees and strive to create a supportive and inclusive work environment. In addition to a competitive salary, we offer a range of benefits, including: Comprehensive health insurance coverage Opportunities for career development and growth Paid time off and holiday leave Discounts on company products and services Team-building activities