Responsible for the end-to-end operations management. Overall program lead for operational strategies in conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. Accountable for enhancing performance, fostering leadership development, optimizing processes, and executing process enhancements.
Required Experience:
minimum of 3 years of substantial experience in team, performance, and client management.
Solid BPO Experience (Banking & Financial, Collections - Inbound & Outbound).
Experience in US banking and financial background – is a huge plus.
Possess in-depth knowledge of operations management principles and strong coaching abilities.
Must be willing to work onsite in Davao City.
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Summary of role requirements:
- Looking for candidates available to work:
- Monday: Evening
- Tuesday: Evening
- Wednesday: Evening
- Thursday: Evening
- Friday: Evening
- Saturday: Evening
- Sunday: Evening
- More than 4 years of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 15 December 2024
- Expected salary: ₱70,000 - ₱80,000 per month