Job Summary:

Overall responsible in the performance of the HR Solutions – Process Leads, and Associates. Main task is to ensure high level of Client Engagement that leads to customer satisfaction and client retention.

Key Responsibilities:

• Maintains good business relationship with clients.
• Conducts periodic client visits and manages customer expectations.
• Performs business development functions in pursuing leads in 'up-selling' existing or additional HR service facilities to the client.
• Addresses payroll-related escalated disputes, concerns and issues.
• Enforces the execution of the approved operational plans with the team.
• Reviews and re-engineers existing operational systems, processes and procedures to improve efficiency and increase output
• Sets and implements strategic objectives to achieve growth and revenue targets
• Controls operational expenses to maintain the amounts within budget.
• Performs management reporting functions.
• Oversees the integrity of payroll accounts. Ensures accuracy of the process and generated reports.
• Conducts performance appraisal of staff in the team and makes recommendations for staff development.
• Forecasts revenue of the team.
• Prepares ad hoc operations reports as requested by the management.
• Oversees compliance on business rules on all payroll processing of the group.
• Coordinates with clients on incidents, payroll issues or additional/modified instructions.

Baseline Qualifications:

• Graduate of any 4 year business and business-related course
• More than 8 years of experience in Payroll and customer solutions management
• Worked in Payroll Outsourcing company
• Amenable to work onsite (at One Montecarlo Building II, Corrales Avenue - Hayes Street, Cagayan de Oro City
• Can start ASAP