The Front Desk Officer serves as the first point of contact for guests, tenants, and potential clients, delivering excellent customer service and administrative support. In addition to front office responsibilities, the role includes active participation in sales and marketing efforts to promote occupancy, secure reservations, and enhance the property's visibility and revenue generation.
Key Responsibilities
Front Desk Operations:
Greet and assist guests, tenants, and visitors in a professional and courteous manner.
Manage check-ins, check-outs, and reservations efficiently.
Respond to inquiries via phone, email, and walk-ins, providing accurate information about accommodations, amenities, and services.
Maintain the cleanliness and organization of the front office/reception area.
Handle complaints, feedback, and emergency situations, escalating to the Property Manager as necessary.
Administrative Support
Maintain accurate guest and tenant records.
Prepare daily reports related to occupancy, inquiries, and front desk transactions.
Monitor inventory of front desk supplies and request replenishment when needed.
Sales And Marketing
Assist in implementing marketing strategies to promote the Property across various platforms (online and offline).
Handle initial sales inquiries and provide property tours to prospective tenants or clients.
Coordinate with the marketing team to develop promotional materials and social media content.
Track and follow up on sales leads and client engagements.
Qualifications
Bachelor's degree in Business Administration, Hospitality Management, Marketing, related field, or equivalent experience
Prior experience in front desk operations, sales, or marketing, preferably in a hospitality or residential property setting is an advantage.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office is an advantage.
Familiarity with social media platforms and basic digital marketing tools is an advantage.
Key Competencies
Customer Service Orientation
Attention to Detail
Sales and Negotiation Skills
Team Collaboration
Professionalism and Integrity
Initiative and Proactiveness