A global professional services organization is looking for a Senior Manager - Virtual Concierge Services to lead a team responsible for providing high-quality administrative support to senior leaders. This role focuses on optimizing team efficiency, enhancing client experience, and ensuring seamless day-to-day business operations in a fast-paced, virtual environment.

Team Leadership & Development

• Lead, develop, and train a team to provide top-tier administrative support in a virtual setting.
• Coach and mentor staff to improve service delivery and efficiency.
• Oversee performance management, career development, and engagement strategies.

Operational Excellence & Process Improvement

• Collaborate with leadership to implement key business priorities and process improvements.
• Identify opportunities to enhance administrative support and stakeholder experience.
• Ensure compliance with organizational policies and legal standards.

Stakeholder & Business Engagement

• Engage with senior stakeholders to assess business needs and identify improvement areas.
• Build strong relationships across teams and functional groups to drive collaboration.
• Prepare and maintain reports, records, and documentation related to administrative services.

• Bachelor's degree required.
• 10+ years of experience in managing teams, preferably in a shared services or professional services environment.
• Strong leadership and organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written English communication skills.
• Proficiency in Microsoft 365 and other digital collaboration tools.
• Experience working in a multicultural and diverse team environment.