Job title: TAC Support Lv 1

Job type: Project-based

Work setup: Onsite

Location: Novaliches, Quezon City

Job responsibilities:

• Manage large-scale in-country data center operations, ensuring 24x7 service in rotating shifts
• Monitor infrastructure and act as Level 1 escalation for onsite incidents, providing remote and onsite assistance within SLA
• Document requests and updates on the internal ticketing system
• Ensure ITIL compliance for incident, problem, and change management
• Enforce safety, security, and customer support policies
• Coordinate with contractors/vendors and inspect completed work
• Support preventive/reactive maintenance with minimal disruption
• Assist in internal/external audits and generate reports as needed

Contract Length:

• 6 months (subject to renewal/extension)

Benefits:

• Government-mandated benefits
• Health insurance

Supplemental Pay:

• 13th-month salary
• Overtime pay
• Holiday pay

Preferred technical skills:

• At least 6 months of relevant working experience
• Knowledge in networking
• Proficiency in Data Center Facilities