Company Description

Established in 2015, Hamersons Hotels is a family-owned, independent company focused on providing outstanding accommodation and excellent services to guests. Starting in Cebu City with Hamersons Hotel Cebu, we are expanding to the Northern Mindanao region with the new Hamersons Hotel Cagayan de Oro. The company is committed to continued growth and maintaining a high level of service for all guests.

Role Description

This is a full-time on-site role for an Asst. Hotel Manager located in Cagayan De Oro City. The Asst. Hotel Manager will be responsible for overseeing daily hotel operations and helping set the tone for a positive and productive work environment while overseeing staff performance, handling guest relations, maintaining standards of cleanliness and service, handling budgeting and sales activities related to food & beverage and rooms. Overall, the Asst. Hotel Manager is tasked to ensure that both short-term and long-term goals are met.

Duties and Responsibilities

• Oversee and coordinate the daily operations of the hotel, ensuring that all departments (front office, housekeeping, maintenance, food & beverage, and other back-of-house departments) work cohesively to provide exceptional service.
• Ensure the smooth functioning of all operational activities, monitoring guest check-ins, check-outs, room assignments, reservations, and overall service delivery.
• Create and execute sales & marketing strategies geared towards meeting sales quotas and performance targets.
• Provide a welcoming and personalized experience for all guests by going above and beyond their expectations. Ensure any guest complaints or concerns are addressed effectively and promptly.
• Supervise and manage hotel staff to ensure effective performance and deliver a high standard of service. This includes front office personnel, housekeeping, food and beverage, accounting, sales & marketing, and maintenance.
• Support recruitment efforts by assisting with interviewing, hiring, and onboarding new employees.
• Provide ongoing training, coaching, and motivation to team members to foster a productive work environment and ensure adherence to hotel standards.
• Assist with scheduling and assigning shifts to ensure that the hotel is always adequately staffed, particularly during peak times or special events.
• Conduct routine inspections of guest rooms and public areas to ensure they meet the hotel's quality standards and brand guidelines.
• Oversee banquet event management , room arrangements, and other logistics, ensuring excellent guest experiences.
• Communicate effectively with upper management, providing regular updates on hotel performance, guest feedback, staffing, and operational challenges.
• Represent the hotel in the community and with potential business partners to help enhance the hotel's reputation and visibility.

Qualifications

1. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is

preferred.

2. Preferably at least 7 years experience in hotel operations, with at least 4 years in supervisory or managerial position.

3. Strong understanding of hotel management software and other platforms (e.g. PMS, OTAs, POS)

4. Above average negotiation and sales skills

5. Excellent customer service and interpersonal skills

6. Above average communication skills both spoken and written (required languages: English, Cebuano, Filipino)